MY ORDER

How long does it take after I have placed my order for it to arrive?
If you place an order online before 4pm between Monday and Thursday, it will arrive before midday on the following day. Or you can order in advance and specify the day on which you would like your order to come.

We can deliver on a Saturday for a small surcharge. For remoter areas of Scotland & Offshore Islands different delivery times and charges apply. Please ring 01392 881380 to ask for an individual quote.

What is the delivery charge?
There is no delivery charge on orders over £100 for overnight delivery to the UK mainland by midday. Between £50 and £100 there is a delivery charge of £5.

Delivery is free in our local van delivery area which includes all postcodes from EX1 - EX18, EX20, TQ1 - TQ14, TA1 - TA4 and TA21. To find out when we will be delivering to your area please phone 01392 881380.

For remoter areas of Scotland & Offshore Islands different delivery times and charges apply. Please ring 01392 881380 to ask for an individual quote.

Is there minimum order value?
We do ask for a minimum order of £50 of goods. Between £50 and £100 there is also a £5 delivery charge but for orders over £100 delivery is absolutely free.

Is shopping online safe?
At Pipers Farm we realise how important it is to offer our customers peace of mind when they are using our site. To this end we have put in place a system of high security for your safety. Payment and delivery details are entered on a secure connection. Our secure server uses full industrial-strength 128-bit encryption (the maximum available with current web browsers). All transactions are fully encrypted and we NEVER store your card number on our server. Although this means that you have to re-enter your card number every time, it also means that no hacker can access your credit card number from Pipers Farm.

Please note - if you are shopping with Pipers Farm a second time and your credit card number is automatically put into the box, this is because your web browser is using AutoComplete so the data is being entered from your local machine, not our server.

Will I know when my order is going to be delivered?
Your order will be delivered in the morning on the day that you have requested. We keep a careful check on its progress, and ask our customers to contact us if it has not arrived by midday.

If it is more convenient for you, then we can arrange for your parcel to be left safe until you return home. This works well because the orders are so carefully packed that your order will be in perfect condition until you get home later in the day.

How does my order arrive?
Orders arrive very carefully packed in strong cardboard boxes, with shredded paper used for insulation.

What do I do with the packaging after I have unpacked my order?
Both the boxes and the paper are ideal for recycling.